TOPRINT App User Service Agreement
Last Updated: September 16, 2025
Effective Date: September 17, 2025
Thank you for choosing Klabel App services. This User Service Agreement (hereinafter referred to as "this Agreement") is entered into between you and Shanghai Dengyuan Information Technology Co., Ltd. (hereinafter referred to as "we" or "Dengyuan"). This Agreement helps you understand the services provided by Klabel App and your rights and obligations when using these services. Please read it carefully (paying special attention to content in bold and underlined).
This Agreement includes the main text and all various business specifications, activity rules, notices, announcements, operational prompts, etc., that we have already published or may publish in the future (hereinafter collectively referred to as "Rules"), including but not limited to the "Klabel App User Privacy Policy." All Rules are an integral part of this Agreement and have the same legal effect as the main text of this Agreement. We have the right to formulate and modify this Agreement and/or various Rules as needed from time to time, which will be announced by posting on the App's homepage. Unless otherwise mandatory by laws and regulations, the amended agreement and rules will take effect automatically upon announcement and become part of this Agreement.
If you have any questions regarding the terms of this Agreement, please inquire by calling our customer service hotline (18964011593), and we will explain the terms to you. Your use of our services ("use" refers to one or more actions including but not limited to downloading, installing, launching, browsing, registering, logging in, etc., the same below) indicates that you have confirmed your understanding and acceptance of this Agreement. If you do not accept any term of this Agreement, you should immediately stop using our services; if you continue to use our services, it will be deemed that you have accepted this Agreement.
Article 1: Definitions
1. Dengyuan's services are provided by Dengyuan to you. "Dengyuan" refers to the enterprise group including Shanghai Dengyuan Information Technology Co., Ltd. and its affiliated companies. Affiliated companies refer to companies and institutions that currently or in the future control Shanghai Dengyuan Information Technology Co., Ltd., are controlled by Shanghai Dengyuan Information Technology Co., Ltd., or are under common control with Shanghai Dengyuan Information Technology Co., Ltd. Control means the ability, directly or indirectly, to influence the management/operation of the controlled entity through ownership, voting shares, contracts, actual operational connections, or other methods recognized by law.
2. Device: Refers to the Klabel, independently developed and produced by Shanghai Dengyuan Information Technology Co., Ltd., which possesses the function of converting photographed document images into editable text through OCR text recognition functionality, or quickly printing editable text.
3. KlabelApp: Refers to the mobile client application software independently developed by us to enable users to better use the Device, used for completing device login, device management, editing text and images, label printing, photo printing, etc.
4. Service: Refers to the services provided by us to users, which you can access on mobile terminals via KlabelApp.
5. User: Refers to the legal entity that completes operations such as account login through KlabelApp, and the legal entity that actually uses the services (including users who share the Device with others, etc.). It may be referred to as "user" or "you" in this Agreement.
Article 2: Prerequisites and License for Use
1. For KlabelApp, we grant you a non-sublicensable, non-exclusive, limited license to use. The KlabelApp we provide currently includes Android and iOS versions. You should choose the version that matches your mobile terminal.
2. To improve the user experience and enhance service content, we will continuously strive to develop new features and provide you with software updates from time to time (these updates may take the form of software replacement, modification, feature enhancement, version upgrade, etc.). Therefore, the existing functions of the service may be added or modified due to different versions or our judgment, or may be temporarily suspended due to regular or irregular maintenance. We also have the right to adjust the name, function, presentation form, etc., of the products or services.
3. You understand and agree that before registering an account and using the services, you should possess the civil capacity commensurate with your actions as stipulated by the laws of the People's Republic of China. If you do not possess the aforementioned civil capacity commensurate with your actions, it is recommended that your parents or guardians carefully read this Agreement and use the services or provide information to us only after obtaining their consent.
4. If you register on behalf of a company or other legal entity or actually use this service in other permitted ways, it is deemed that you have obtained authorization from that company or legal entity and are bound by the terms of this Agreement. If you do not possess the aforementioned legal entity qualification, please immediately terminate the registration process and any operations on the KlabelApp platform, and we have the right to cancel your account.
Article 3: Account Management and Device Connection
1. You can create a KlabelApp account (hereinafter referred to as "account") to use some of our functions and services. You can complete registration verification by providing your mobile phone number and SMS verification code, or you can authorize login through supported third-party accounts (such as QQ, WeChat, etc.). When registering an account, you need to set a password composed of letters, numbers, and special characters, and use the account and password to log in.
2. After completing the login, you should follow the on-page instructions to perform the connection operation with the Klabel device. Only when the device is in the logged-in state and connected to the terminal logged into KlabelApp via Bluetooth or officially allowed methods can you normally use the relevant functions of KlabelApp and the device.
3. You should provide accurate and complete personal information (such as mobile phone number, shipping address, etc.) so that we and third-party service providers can provide you with services, or allow other users to contact you. The information you provide must be legal, true, accurate, and valid. The nickname, avatar, personal introduction, etc., you set in KlabelApp must not contain illegal, infringing, harmful, or misleading content. If we discover non-compliant content or receive complaints from third parties, we reserve the right to restrict, delete, freeze, or cancel the account.
4. You may not transfer, sell, or authorize others to use your account. You will be solely responsible for any losses arising from the unauthorized use of your account by others. If we discover abnormal logins or security risks, we have the right to freeze, restrict, or cancel the account, and cooperate with judicial or administrative departments in investigations when necessary.
5. You should properly keep your account, password, verification code, and other login information confidential and not disclose them to others. If you find that your account has been stolen or is being used abnormally, you should notify us immediately, and we will assist in taking necessary measures.
6. When using KlabelApp to connect to devices, you should follow the official operating instructions to ensure a secure connection between the device and the mobile terminal. Without permission, you may not modify, crack, decompile, reverse engineer, or otherwise interfere with or damage the normal functions of KlabelApp and the device through unofficial channels.
7. You should judge the accuracy and legality of the operation results or information content generated by the device connected through KlabelApp, including print content, OCR recognition results, edited text, image processing results, etc. We are not responsible for disputes or losses arising from the use of the services but will provide reasonable assistance based on the actual situation.
Article 4: User Code of Conduct
1. Legal Use
You promise to comply with the relevant laws and regulations of the People's Republic of China and applicable international laws during your use of KlabelApp and the device, and not to engage in any illegal, infringing, or non-compliant activities. You may not use KlabelApp or the device to engage in any behavior that may endanger public safety, infringe upon the legitimate rights and interests of others, spread harmful information, or disrupt social order.
2. Prohibited Acts
Do not upload, publish, transmit, or disseminate information containing the following content:
• Content that violates the constitution or laws and regulations;
• Content involving violence, terrorism, pornography, gambling, fraud, bullying, or discrimination;
• Content that infringes upon others' intellectual property rights, trade secrets, privacy, or reputation;
• Other content prohibited by law or deemed inappropriate.
Do not use KlabelApp or the device to perform any actions that may damage, interfere with, or intrude upon KlabelApp, devices, servers, or other users, such as spreading viruses, cracking software, unauthorized access, etc.
Do not use KlabelApp or the device for any activities that violate platform rules or interfere with the normal use of other users, including but not limited to brushing orders, brushing reviews, maliciously occupying resources, etc.
3. Information Security and Privacy Protection
You may not collect, store, or disseminate other users' personal information, or use KlabelApp to engage in any behavior that violates others' privacy.
When using OCR, printing, and editing functions, you should ensure that the processed text, images, and information are legal and compliant and do not infringe upon the rights of others.
4. Account and Device Management
You may not transfer, rent, lend your account or device, or authorize others to use your account.
If you discover security vulnerabilities or abnormal usage of your account or device, you should notify us immediately and shall not perform unauthorized modifications or operations yourself.
5. Handling of Violations
If we discover that you violate the provisions of these terms, we have the right to take measures such as restricting functions, deleting content, freezing or canceling accounts, and suspending device services without prior notice.
If your violation leads to any claims or lawsuits from a third party, you shall independently bear all responsibilities and compensate us for all losses and expenses incurred.
Article 5: Intellectual Property
1. Platform and Software Copyright
The copyrights, patent rights, trademark rights, and other intellectual property rights of KlabelApp and its related applications, websites, server-side software, interface design, documentation, functional modules, databases, source code, and other software achievements all belong to Shanghai Dengyuan Information Technology Co., Ltd. and its affiliated companies.
Without our written permission, you may not copy, modify, disseminate, decompile, reverse engineer, crack, sell, or otherwise use KlabelApp and related software.
2. Rights to User Content
The text, images, labels, print content, etc., uploaded, created, or edited by users in KlabelApp (hereinafter referred to as "User Content") are owned by the user themselves.
The user agrees to grant us a global, free, non-exclusive, and sublicensable license to use, for display, storage, backup, promotion, publicity, and other legal purposes within the service, including but not limited to providing device printing, OCR recognition, sharing functions, etc.
The user guarantees that the content they upload does not infringe upon any third party's intellectual property rights or other legitimate rights and interests. Otherwise, the user shall bear all responsibilities independently and compensate for all losses arising from the use of such content.
3. Trademarks and Brands
"Klabel" and other trademarks, logos, brand names, and related identifiers registered or unregistered by us are all owned by us.
Without our written permission, you may not use, imitate, or infringe upon our trademark and brand rights in any way.
4. Third-Party Intellectual Property
KlabelApp may contain content, technology, or services provided by third parties. Users should comply with the corresponding third-party license terms when using them.
Users shall independently bear responsibility for any disputes or claims arising from their infringement of third-party intellectual property rights. We do not bear joint liability but will provide reasonable assistance based on the actual situation.
Article 6: Privacy Protection and Data Usage
1. Personal Information Collection
To provide users with KlabelApp and related services, we may collect users' personal information, including but not limited to mobile phone numbers, account information, shipping addresses, device information, usage logs, uploaded text and image content, etc.
We only collect information within the scope necessary to provide the service and strictly comply with relevant laws and regulations.
2. Personal Information Use
Users authorize us to use their personal information within the scope of legality, legitimacy, and necessity, including but not limited to:
• Providing, maintaining, improving, and personalizing services;
• Handling account management and customer service needs;
• Providing device function support (such as OCR recognition, printing services, synchronization, backup, etc.);
• Pushing announcements, activity information, and marketing content (users can choose to turn off some pushes).
3. Information Storage and Protection
We will take reasonable technical and managerial measures to protect the security of users' personal information and prevent leakage, tampering, or loss.
Users should properly keep their login accounts, passwords, and device-related information confidential to ensure information security.
We are not responsible for the leakage or loss of personal information caused by improper storage by the user themselves, but we will provide reasonable assistance.
4. Information Sharing and Disclosure
Unless otherwise stipulated by laws and regulations or authorized by the user separately, we will not sell, rent, or provide users' personal information to third parties free of charge.
We may share user information under the following circumstances:
• Obtaining the user's explicit consent or authorization;
• Necessary data interaction with partners providing services to ensure the normal operation of service functions;
• Complying with the requirements of laws and regulations, judicial organs, or administrative organs;
• Protecting the legitimate rights and interests of the company and users, preventing fraud, or other illegal acts.
5. User Rights
Users have the right to query, correct, delete their personal information, and choose to limit the scope of information use.
Users can exercise the above rights through the functions provided within KlabelApp or through customer service channels.
We will respond to user requests within a reasonable period, in compliance with laws and regulations.
6. Privacy Policy and Agreement Relationship
The content regarding privacy protection and data use in this Agreement has the same legal effect as the "Klabel App User Privacy Policy."
The user's use of the service indicates agreement with the methods of collection, use, and protection of personal information described in this Agreement and the privacy policy.
Article 7: Service Changes, Interruption, and Termination
1. Service Changes
We have the right to add, modify, upgrade, or adjust the functions, content, interface, and service methods provided by KlabelApp and the device according to business development needs.
We will inform users of the impact that service changes may have on the user experience through App announcements, pushes, or other appropriate methods, but prior user consent is not required.
2. Service Interruption
If service interruption or temporary unavailability occurs due to system maintenance, upgrades, failures, network problems, or force majeure (including but not limited to natural disasters, policy adjustments, hacker attacks, power or communication failures, etc.), we will strive to restore service within a reasonable time but are not required to compensate users.
Users should properly back up their content on KlabelApp and the device to prevent data loss or damage during interruptions.
3. Service Termination
Under the following circumstances, we have the right to restrict, suspend, or terminate services to users without prior notice:
• The user violates this Agreement or relevant rules;
• The user's account has security risks or is being used illegally;
• The user has not logged in or used the service for a long time, and we clean up the account according to internal rules;
• Laws, regulations, policy requirements, or requirements from judicial or administrative organs require termination of service.
After service termination, the user's account, data, and content on the platform may be deleted or irrecoverable. We are not responsible for data loss caused by service termination but can provide data migration or export support within a reasonable range.
4. User Responsibility
During service changes, interruptions, or termination, users must still comply with this Agreement and relevant laws and regulations and may not use this opportunity to engage in illegal activities or attack the platform system.
Users are responsible for data loss, service interruption, and other problems caused by their own improper operation or the actions of third parties.
Article 8: Disclaimer and Limitation of Liability
1. Service Provided "As Is"
You understand and agree that KlabelApp and related services and devices are provided "as is." We make no express or implied warranties regarding the continuous availability, functional completeness, accuracy, reliability, suitability, or ability to meet specific needs of the service.
2. Exemptions
To the extent permitted by law, we are not responsible for service interruptions, data loss, device failures, or other losses caused by the following situations:
• Problems with the user's own equipment, network, or operation;
• Failures or service interruptions of third-party services or partners;
• Force majeure factors, including but not limited to natural disasters, government actions, war, network attacks, communication failures, etc.;
• Unauthorized operation, tampering, or abuse of the device and service by the user or a third party.
3. Liability Limitation
We are not liable for any indirect, incidental, special, punitive, or consequential losses arising from the use or inability to use KlabelApp and the device, including but not limited to business interruption, loss of profits, data loss, reputational damage, etc.
For direct losses, our liability is limited to the amount of service fees actually paid by the user, to the extent permitted by law.
4. User Risk Notification
Users understand and accept that there are certain risks in using KlabelApp and the device, including but not limited to data loss, misoperation, OCR recognition errors, printing deviations, etc.
Users should take appropriate measures to prevent risks, such as regularly backing up data, operating the device correctly, and complying with usage specifications.
5. Third-Party Liability
When users use third-party content, links, plugins, or services provided by KlabelApp, they need to judge their legality and reliability themselves. We are not responsible for any content or services provided by third parties.
Article 9: Dispute Resolution and Governing Law
1. Governing Law
The establishment, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China (excluding its conflict of laws provisions).
2. Consultation and Resolution
Any dispute or controversy arising from this Agreement or the use of KlabelApp and the device shall first be resolved through friendly consultation and communication with us.
3. Litigation and Jurisdiction
If consultation fails, either party may submit the dispute to a competent people's court in Shanghai for litigation and resolution.
To the extent permitted by law, you agree that this is the exclusively agreed court of jurisdiction, but we reserve the right to submit the dispute to a competent court in the user's location.
4. Other Provisions
We are not liable for additional responsibilities arising from force majeure or the user's own reasons, but we will provide reasonable assistance based on the actual situation.
The invalidity or unenforceability of part of the terms of the agreement does not affect the validity of other terms.